Category: Compliance

The Chief of Staff (CoS) plays an important role in engaging both internal and external stakeholders in change management. Internally, it involves involving employees, managers, and union representatives through workshops, information sessions, and joint working groups. Externally, it can involve including customers, suppliers, investors, or government agencies in the dialogue. In Sweden, it is particularly important to create transparency and openness about the change process, so that all involved understand the purpose and can contribute with their perspectives. The CoS should use digital tools to collect feedback and monitor engagement. By working systematically with stakeholder analysis and communication plans, the CoS can ensure that the change process receives broad support and that any risks or obstacles are identified in time.