Category: Labour market

Automation can streamline administrative aspects of the CoS role, such as calendar management, information gathering, and simpler reporting. However, the strategic, communicative, and relationship-building aspects continue to depend on human expertise. Interpreting complex contexts, leading change processes, managing stakeholders, and making decisions in uncertain environments require experience, empathy, and judgment. AI can provide decision support, but the CoS must be able to evaluate and communicate these insights to management and the organization. Therefore, the ability to combine digital understanding with human leadership becomes crucial for the future of the CoS.