Category:
Relationships
Effective communication between the CEO and the Chief of Staff (CoS) is a key factor in being able to make decisions quickly and drive the organization forward. It is recommended to have regular, structured exchanges – daily or weekly – where both strategic and operational issues are discussed. The CoS should have access to the CEO’s calendar and priorities to be able to act proactively. It is important to create clear channels for feedback and to follow up on decisions and actions. The CoS often acts as an information hub between the CEO and the rest of the management team, which requires the communication to be both clear and diplomatic. Digital tools such as shared dashboards and status reports can facilitate transparency and follow-up.
